Returns and refunds
Last updated:
Our 30-day comfort promise
If you've worn your Heel Easy socks and they're not right for your feet, email us within 30 days of delivery with your order number. We'll refund the price of that pack. You don't need to send worn socks back. The comfort promise covers one claim per customer.
Your right to cancel
Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive it.
- Tell us by email within those 14 days.
- Send unworn items back within 14 days of telling us, to: [Returns address].
- You pay the cost of returning the items unless they're faulty.
- We'll refund you, including the original standard delivery charge, within 14 days of receiving the items back or proof that you've sent them.
Faulty or damaged items
Your rights under the Consumer Rights Act 2015 are not affected. If something arrives faulty or damaged, email a photo and your order number to heeleasy.uk@gmail.com. You're entitled to a full refund within 30 days of delivery, and after that to a repair, replacement or refund.
How refunds are paid
We refund to the original payment method. Banks usually take 3–5 working days to show the money in your account.